Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, the product must be returned in its original condition. Where applicable, the product should also include its original product packaging, tags, accessories, and other items included with the order.

Products that have been used, damaged after delivery, or returned without required accessories may not be eligible for a return.

You may be asked to provide your order invoice or order details as proof of purchase.

How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Once your return request is approved, the product must be sent back to us by the customer at the return address provided by EZ Life Equip.

The customer is responsible for paying the return shipping charges at the time of sending the parcel.

Once the returned product reaches us, we will inspect it to confirm that it meets our return conditions. After the return is approved, the refund will be processed for the eligible product amount.

Important: The product amount and shipping charges are treated as separate amounts. Original delivery/shipping charges are non-refundable unless the return is due to an error or confirmed issue from our side.

Refunds are not processed before the returned product is received and inspected.

Return Address:
Naya Nazimabad Block C, Karachi, Pakistan

Damaged, Defective, Faulty, or Incorrect Items

If you receive a product that is damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

If the issue is confirmed to be due to a problem from our side, such as:

  • The product was damaged before being sent.
  • The wrong product was sent.
  • The product has a confirmed defect or fault.

You may be eligible for a replacement or refund, depending on the situation and product availability.

For confirmed issues caused by EZ Life Equip, we will cover the applicable return shipping cost.

If you initially pay the return shipping cost to send the product back to us, and our inspection confirms that the issue was genuinely from our side, the applicable return shipping amount will be added to your refund.

If a replacement is available and you prefer a replacement instead of a refund, we may arrange a replacement where possible.

Customer-Initiated Returns

If you want to return a product because you:

  • Changed your mind
  • No longer need the product
  • Do not like the product
  • Ordered by mistake
  • Have a personal preference
  • Have any other reason unrelated to a defect, damage, or mistake from our side

the return may be accepted within the 7-day return period, subject to our return conditions.

For these returns:

  • The customer must send the product back to us.
  • The customer is responsible for the return shipping charges.
  • The return shipping amount is separate from the product price.
  • Once we receive and inspect the product, we will process the refund for the eligible product amount.
  • The original delivery/shipping charges paid with the order are not included in the refund.
  • If the customer sends the parcel using a shipping service where the return shipping cost is charged to us upon delivery, that applicable return shipping amount will be deducted from the refundable product amount.

For example, if the product price is Rs. 1,000 and Rs. 200 is charged as return shipping, the refundable product amount will be calculated separately from the shipping charges. The customer will not be refunded Rs. 1,200.

Open Parcel Upon Delivery

Customers may be allowed to open the parcel upon delivery to check the product before accepting it, where applicable.

The product packaging and product itself must remain undamaged and in acceptable condition.

If the product is damaged, defective, or incorrect, please contact us so we can review the issue and provide the appropriate resolution.

Non-Returnable Situations

Returns may not be accepted if:

  • The product has been used or damaged after delivery.
  • The product is missing important accessories or included items.
  • Required tags have been removed or damaged, where applicable.
  • The return is requested after the 7-day return period.
  • The product was damaged due to improper use or handling by the customer.
  • The product is returned in a condition that does not meet our return requirements.
  • The return is sent without contacting us and receiving return instructions first.

Exchanges & Replacements

If you receive a damaged, defective, faulty, or incorrect product, please contact us first.

Depending on the situation and product availability, we may offer a replacement or refund.

For customer-initiated returns, exchanges or replacements are subject to our return conditions and product availability.

Refunds

Once we receive the returned product, we will inspect it to confirm that it meets our return conditions.

If the return is approved, the refund will be processed for the eligible product amount.

Shipping charges are separate from the product price and are not refundable for customer-initiated returns.

If the return is due to a confirmed mistake, damage, or defect from EZ Life Equip, the applicable return shipping cost paid by the customer will also be included in the refund.

Refunds will be processed using the applicable payment method and may take up to 10 business days to process.

For SadaPay payments, the refund will be processed according to the applicable SadaPay refund process.

For Cash on Delivery orders, we will provide the appropriate refund arrangement after the return has been received and approved.

Questions

If you have any questions about our Return & Refund Policy, please contact us:

Email: ezlifeequip678@gmail.com
Phone: 0309 3969020