frequently asked questions
How long does delivery take?
We usually deliver orders within 5–7 business days across Pakistan. Delivery may be faster depending on your location, especially for areas closer to Karachi.
Which courier do you use?
We deliver our orders through Leopards Courier Services.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on eligible orders across Pakistan.
Do you have a physical store?
No. EZ Life Equip is currently an online-only store, so all orders are placed through our website.
Can I collect my order from somewhere?
Currently, we do not offer local store pickup because we do not have a physical retail store.
How can I track my order?
Once your order has been shipped, we will provide your tracking details when available. You can use the tracking number to check your shipment with Leopards Courier.
What if my order is delayed?
While most orders arrive within 5–7 business days, some deliveries may take longer due to courier delays, weather, holidays, or other unexpected issues. If your order is delayed, contact us and we will help you check its status.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order. We will review the issue and guide you through the next steps according to our return policy.
Can I return my order?
Yes, eligible products can be returned according to our 7-Day Return Policy. Please check our Return Policy page for the conditions and process.
How do I request a return?
Contact us through our customer support email or number and provide your order details and reason for the return. Our team will guide you through the process.
Who pays for return shipping?
Return shipping depends on the reason for the return. Please contact us before sending the product back so we can guide you correctly.
How long does a refund take?
Once your return is received and approved, we will process your refund. The exact time for the refund to reach you may depend on the payment method and processing time.
Are delivery charges refundable?
Delivery charges are generally non-refundable once the order has been shipped or delivered. Any exception will depend on the reason for the return and our return policy.
Can I cancel my order?
If your order has not been shipped yet, contact us as soon as possible and we will try to cancel it. Once an order has been shipped, cancellation may no longer be possible.
Can I change my delivery address after placing an order?
Contact us as soon as possible if you need to change your address. We can only update it if the order has not already been shipped.
What happens if I am not available when the courier arrives?
The courier may make another delivery attempt or provide further instructions. You can also contact us if you need help with a delivery issue.
Do you deliver on weekends or public holidays?
Delivery schedules depend on the courier and your location. Leopards generally operates deliveries Monday–Saturday, while delivery on holidays or other days may be available in selected areas.
How can I contact EZ Life Equip?
You can contact us through our customer support email. We will be happy to help with your order or any questions about our products.